FAQ

What payment methods do you offer? 

We offer the following payment methods:
– Credit Card (MasterCard or Visa)
– Payfast
– Snapscan
– EFT

How do I know my information is safe?

We use secure payment gateways. All transactions are secure and encrypted and we don’t store any of your payment information. You can read more in our Privacy Policy.

When will I receive my order?

Orders (other than custom orders) will be shipped between 1-3 days after order is received. Please see our Shipping page for more info.

Something’s out of stock but I really reeaaalllly want it (we know the feeling.)

Please get hold of us on our Contact Us page or via email at hello@prestwichcollection.co.za and we’ll do our darndest to help you out.

What Shipping Methods Are Available?

We use a courier service for all of our shipments. For more shipping info check out our Shipping page.

Do you have a physical store?

Nope, Prestwich Collection is an online boutique and does not have a physical retail location at this time.

How will I know when my order has shipped?

When your order heads off to you you will receive a shipment confirmation email containing a tracking link.

I’m desperate to get my order ASAP can you help me?

Contact us for a quote for next day shipping – please keep in mind this won’t apply to custom orders as those are made especially for you and include a lead time.

How does free shipping work?

When you spend over R500, an option to select free shipping will be available to you at checkout (please note free shipping only applies to main city centres.)

Can I send an order as a gift to someone?

Of course! We can even write a lovely card for you. Just ensure to add one of our gift cards to your order and leave your message in the notes section at checkout.

What happens if my friend would like to exchange her gift?

This shouldn’t be a problem, check out our Shipping and Returns section for more info.

I have a Blog and would like to feature your images, can I do this?

Yes! How exciting we would love that! However, if you plan on using our images to feature us and our products on your blog, you must please link back to our website.